Rachel is Head of IT Service Delivery and Commercial Services working at Barnsley Metropolitan Borough Council. Rachel leads many different teams and disciplines within IT and has over 20 years' experience including business and IT Transformation, systems integration, and Commercial services. Rachel has worked across a range of industry sectors, including Financial Services, Private Sector IT companies and latterly within Public Sector IT. Prior to joining Barnsley MBC Rachel was a Bank Manager at National Australia Group with responsibility for business development, team management and client delivery. Rachel is educated to a Level 7 in Leadership & Management, ITIL Expert and Prince 2 Certified and is a former winner of Role Model of the year at these awards in 2017.